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Resume for Robert Saunders

26 Mill Pond Robert M. Saunders H: 978-208-8595

North Andover, MA 01845 C: 617-962-5675



Executive with Sales, Marketing and New Business Development experience with a proven track record of selling innovative services/solutions. Made a successful transition from a sales role in the printing industry to a similar, yet brand new role in the senior living industry. Excited to continue that development and growth in my new career. 


Proven success selling Independent Living, Assisted Living and Memory Care services.


Ability to meet and exceed monthly/quarterly/annual sales goals


Community occupancy has improved by 5 percentage points over the last quarter


Wellspring Village improved 75% occupancy to 100% occupancy during that same period


Recognized for my ability to work well independently, as well as in our community team setting


Embrace all aspects of the Brightview sales process and culture


Excellent listening and communication skills, both critical components to achieving success in my current role


Focus on customer service and customer satisfaction and achieving occupancy and financial targets


Skilled public speaker


Understanding of business finances; P&L, Budgets, Commission plans etc.


Knowledge and experience with YARDI system 

Enjoyed a successful career in the Publishing industry and developed skill-sets and transferable skills that will continue to aid me in the development of my new career


Managed sales force for $20MM sales acquired Editorial, Design and Production group


Lead and implemented business unit sales strategy for digital print services.


Developed and sold SaaS custom publishing application


Grew revenue across multiple, networked facilities to $15 million in 2 years.


Participated on team that successfully developed and sold POD solution to 2 major book publishing clients.


Maintained sales volume while reducing expense by 30% after restructuring acquired sales force.


Grew digital services sector from $3.8 million to $5+ million annual sales. 


Developed successful relationship with new client; took sales from zero to $2 million annually and #1 account.


Delivered $1+ million incremental revenue via new service offerings. 


Earned award for exceptional sales performance.


                                                                     PROFESSIONAL EXPERIENCE 

BRIGHTVIEW SENIOR LIVING, Country Club Heights, Woburn, MA                         September 2015 – August 2016

Community Sales Director


Serve as the “sales leader” of Country Club Heights, a 107 apartment community offering Independent, Assisted and Memory Care options to current and potential residents


The CSD position is a competitive, direct sales role; responsible for all aspects of customer realtionships throughout the sales cycle.


Through my own efforts and with the support of my Director team, CCH has averaged a move in per week over the last quarter


Collaboratively lead departmental Directors to insure all aspects of community life, (care, dining, programming, plant operations), are consistently best in class


Manage, record and maintain customer relationship information in YARDI system


Responsible for leading all personal visits to the community by prospective residents/family members


Conduct in-depth discovery interview to better understand the physical, cognitive and financial suitability of prospective resident.


Take an active role in planning and implementing on-site events for the public and visiting professionals.


Understand the competitive landscape by visiting other communities and gathering information on their fees and services.


Assist in the development of the marketing and business plan for the community



CENVEO PUBLISHING SERVICES, BostonMA                                                                                                    2013- 2015

Selling Sales Manager


Managed 2 man sales team focused on Book, Legal, Directory verticals. Sold $8+ million in 2014.


Worked with major international STM/Journal publisher to renew $20 million print contract and new Warehouse & Distribution contract.


Sold 3 year, $6 million contract to provide marketing collateral print and mailing services to major international publisher


Sold XML-first composition and conversion services to new Professional publishing client.



QUADGRAPHICS, Boston, MA                                                                                                                              2012- 2013

Sales Representative


Responsible for selling Commercial & Specialty print services, including packaging, POS and digital print in the Eastern Region.


Focused on BioTech, Health, Technology and Financial verticals. Selling traditional print, integrated media solutions and data driven web to print services. 


R.R. DONNELLEY & SONS, Boston, MA                                                                                                                  1995-2012

Director of Sales, Digital Services, 1999-2012


Directed $15+ million pre-media services business unit; created and implemented strategies for digital and cross-media sales.


Launched hybrid domestic/offshore business serving the Education and Trade Publishing markets.


Managed sales of $15M digital print, Inventory Replenishment and Ultra Short run POD Solution.


Monitored competitive landscape for latest data on price and capabilities.


Interfaced effectively with C-level executives at client companies to provide consultative business solutions.


Worked with Operations, Marketing, Manufacturing and Customer Service to assure superior quality and deliverables.


Senior Sales Representative, Electronic Services, 1995-1998


One of 1st in company to sell new prepress and digital services, complementing traditional print/bind core business.


Secured new accounts in New York, Boston, Chicago and California.  Achieved $655K year 1, then doubled year 2.


Up to 1995 Sales and Sales Manager in electronic prepress selling to book, catalog, direct mail and commercial markets in the Boston/New York area, also Chicago and West Coast.



Bookbuilders of Boston, Board of Directors, 2014 to 2015                                 



B.A., History, Bristol University, England

Certificate, New Product Development Management, Executive Program, Kellogg Graduate School of Management, 2002

Resume for Charles Beaudette

Charles Beaudette

26 Allen St.

 Sandown, NH




I began my professional journey as an HVAC mechanic.  I maintained the building systems of a 465,000 square foot multi building, multi tenant campus at The Andover Tech Center.  My customer service and problem solving abilities were quickly recognized, and I was given an opportunity to prove my skills in a management role.  I have been passionate about providing quality service to every company I worked for as well as the people I serve.  I enjoy going to work and make the best of each day.  While at Ferncroft Corporate Center, a 300,000 square foot multi tenant building I reduced the buildings electric consumption by 40% monthly and maintained the reduction even during an increase in building occupancy.  I also reduced Ferncroft Corporate Centers hot and cold calls by 80%.  I increased tenant confidence in the building management’s ability to run the facility which caused tenant retention and an increased property value.  I'm looking forward to my next employment adventure.


Areas of Expertise



Multiple building facilities management, maintenance and customer relations


Operational & capital budget control.


Project Management, Contracts Management, Vendor Management, Purchasing.


Environmental Health & Safety, Emergency Preparedness, Fire Life Safety


Planning, coordinating and supervising day to day operations of maintenance staff, performance appraisals.


Operational cost reduction in energy usage, trash removal, predictive and preventative maintenance, & grounds care.


Working knowledge in HVAC, electrical, plumbing, energy management systems.


MS Office, Angus, Apogee, Web control and Yardi’s invoice platform.


Work History


EMCOR Facilities Services

    Chief Engineer 2015 to 2016


Chief engineer of 3 properties totaling 125,000 square feet for Express Scripts.  Properties located in Byfield, MA (Freedom Fertility), Marlborough, MA (Accredo), and Troy, NY (ESI Call center).  Responsibilities include daily facilities operation, repair and routine preventive maintenance of HVAC and refrigeration equipment.  Management of maintenance staff, assuring payroll is accurate and submitted on time.  Assigning work orders as needed.  Additional duties as required.

    The Davis Companies, Boston, Massachusetts

    Operations Manager – 2011 to 2014


Manage the facility operations of a 300K 10 story office building and 4 story parking garage on a 17 acre site in Middleton, Massachusetts.

    Cushman & Wakefield, Boston, Massachusetts

    Building Manager – 2009 - 2011


Managed the facility operations of a 300K 10 story office multi tenant building and 4 story parking garage on a 17 acre site in Middleton, Massachusetts. 


Managed the facility operations of a 290K multi-building, multi tenant office building on  a 12 acre site in Danvers, Massachusetts.

    Stonewall Kitchen, York, Maine

    Facility Coordinator - 2008 - 2009


Facility Coordinator for the maintenance department at Stonewall Kitchen's 55,000 square foot corporate headquarters in York, Maine.

    CB Richard Ellis, Chelmsford, Massachusetts

    Facilities Manager - 2004 - 2007


Provide Facility Management for Avaya's Northeast portfolio consisting of 45 locations with a total of 245,000 square feet, including the critical research and development facility in Chelmsford, Massachusetts.

    CB Richard Ellis, Maine

    Facilities Manager - 1995 - 2004


Facilities management for Fleet Bank Maine (Currently Bank of America) portfolio of 107 properties totaling 700,000 sq. ft.

    RM Bradley, Andover, Massachusetts

    Park Superintendent/HVAC Mechanic - 1988 - 1995


The Andover Tech Center a first-class office park consisting of four buildings with 465,000 sq. ft. of rentable multi-tenant office space on a 28-acre campus setting.



Military Service - US Navy

Meet Steve Labbe of Paradigm Plumbing, Heating and Air Conditioning


Steve Labbe, President of  Paradigm Plumbing, Heating and Air Conditioning, takes pleasure in creating systems while helping people---that is exactly why he loves providing plumbing, heating and air conditioning services as a profession. 

Steve also enjoys spending time off at home and at Lake Winnipesaukee with his family and friends. A favorite local restaurant of his is the Puritan Back Room. And of course, his favorite sports team is the Patriots.

Starting out in the industry in 1985, he was certain that people truly value a company they can trust. Steve describes Paradigm as “up and coming,” believing his company should be held to the highest standard. 

Steve specializes in complete residential and commercial plumbing, heating and air conditioning services---from new construction and remodeling to service repairs and maintenance.

Servicing Manchester, Concord and all surrounding areas of New Hampshire as well as parts of Maine and Mass. Whether you are a home owner, builder, property manager or commercial construction company, call today for your quote or estimate!


Phone: (603) 641-6400






Resume for Dyan Parker

Dyan Parker

Office Manager

295 Stonebridge Drive   Nashua, NH  03063






To serve as your results-oriented, high-energy, hands-on Office Manager where I can maximize my talents of organizational and relationship skills while promoting a productive and positive office environment.






Provides HR, AP, AR, IT Support, Customer Service and office management while offering a high degree of tact, initiative, professionalism and judgment.


Interfaces well with clients and staff; mediates conflict resolution when necessary.


Receives, screens and directs telephone calls on switchboard, answers inquiries and transmits instructions in a consistent, positive manner with pleasant phone protocol.


Maintains inventory of office supplies, consumables, equipment, applications and product brochures with day-to-day purchasing activities from order placement to follow through.


Establishes office systems to enhance efficiency; manage contracts and price negotiations.


Comprehends business practices and procedures to ensure company and federal compliance. 


Schedules appointments, travel arrangements, conference rooms and calendar management.


Performs administrative duties as required to relieve managers of clerical details.


Writes weekly memos and Facebook posts concerning office updates, motivational quotes, agent accomplishments, upcoming events, humor and uplifting stories.


Assembles collateral for client meetings, seminars, trade shows and mailings.


Compiles and maintains files, correspondence, special reports and projects.


Point person for vendors, maintenance, contractors, mailing, equipment, leases and issues.


Enters data of insurance applications, investments, agent records and tenant information.


Organizes fundraising campaigns, special events and monthly staff appreciation day. 


Posts motivational and inspirational quotes and images to encourage positive thinking.


Supports and updates Access and ACT! Databases.



Highly Organized – Reliability-plus with vast experience in fast-paced office settings, including start-ups, office relocations, staff events, fundraising and celebrations.

Communication - Deals with strong personalities at all levels via telephone, email and in person, to ensure success by actively listening, probing questions, and being results oriented.

Planning - Refined organizational skills that balance work, team support and responsibilities in a timely and professional manner.

Critical thinker and superior attention to detail – Retains and prioritizes large amounts of information.


Major strengths include superior organizational skills, competent team player, attention to detail, excellent communication skills, dutiful respect for compliance in all regulated environments, and supervisory skills including assisting with hiring, termination, scheduling, training, payroll and other administrative tasks; ability to incorporate company mission with clear vision to accomplish the corporate goals; expert proficiency in Microsoft Office Suite.




Office Manager                                   MassMutual Insurance Company                   2012 - Present 

Internet Entrepreneur                          Trump Network / Nerium                                2009 - 2015 

Executive Assistant                            Elizabeth Tamposi                                        2009 - 2013 

Office Manager                                   ISO  / AQS Solutions                                   2006 - 2009 

Administrative Assistant                    Project Control Company                                2004 - 2006 

Senior Executive Assistant                Gilbane Building Company                             2003 - 2004 

Executive Assistant                           The Late C.B.Mead, Esq.                              2002 - 2003 

Office & Admin Manager                     Open Software / ManageSoft                         1995 - 2001



Rivier College                                     BA in Education & Special Ed                       Nashua, NH

Resume for Lisa Shores


Georgetown, MA         



SUMMARY:  ExemplaryHuman Service worker:  Case Management, Individual Support, Referrals & Medical Management, 15+ years advocating for children, adults and elderly in their workplaces, family settings, schools, Adept Supervisor and team leader, inspiring excellence in service delivery, Experienced using problem solving and strategies in small group and individual settings, 6+ years skilled in employee relations; supervision, evaluations, development, unemployment, conscientious with onboarding staff; interviewing, checking references, hiring  and training employees




   Cooperative for Human Services, Lexington, Massachusetts

Provided leadership, direction & supervision to Program Managers, Program Coordinators and Direct employees. Directly oversaw & coordinated all aspects of services delivered to 70 people living independently in the community, provided scheduling for 20 staff, initiated training and program development. Ensured agency, state and national service standards were achieved.   Performed regular quality assurance functions. Provided 24-hr on-call support to the department.


    Shores Sign Language Interpreting Services, Georgetown, Massachusetts

Facilitate communication and cultural medication between Deaf/Hard of Hearing and hearing individuals in a variety of settings including Educational, Governmental, Employment and Medical/Dental; Hospital and Private practice, OB/GYN, Pediatric, Pulmonary. Working in Massachusetts and New Hampshire.


COMMUNITY SUPPORT SPECIALIST/JOB COACH                    2010 - 2012

    Northeast Deaf and Hard of Hearing Services, Concord, New Hampshire

*Association of Community Rehabilitation Educators (ACRE) certified Job Developer.

Case management for Deaf and Hard of Hearing community members. Assisted in job search, Interview preparation and job placement, matched individual’s background, skills, and interest with job openings. Provided discrepancy analysis, barrier intervention, job shadows to aid in successful job placements. Established and maintained working relationships with employers and public agencies to secure opportunities.




    New England Homes for the Deaf, Activities Department, Danvers, Massachusetts

Provided Deaf/Blind individuals with recreational and leisure activities.  Facilitated integration into the general population's ongoing activities.  Initiated weekly visits from Therapy Dogs.


    Northern Essex Community College, Deaf and Hard of Hearing Services, Haverhill, Massachusetts    

Originated and maintained databases for recruitment and enrollment.  Orchestrated open houses for future students, provided orientation training, scheduled assessment testing, built upon retention strategies, resulting in student enrollment doubling through my efforts.

** Employee Performance Recognition Award 2007


    Latham Family/Nick Latham, Groveland, MA

Promoted a strong quality of life to a gentleman with Parkinson's Disease. Encouraged adaptive ways of living, and skill building to maximize strengths. Worked to maintain independence in decision making and preserving personal dignity. Monitored financial matters, legal preparation for trusts and his will.


    Cooperative for Human Services, Malden, Massachusetts

Provided supervision to Program Directors, including personnel issues, clinical concerns as well as ongoing resident case management.  Interviewed candidates, checked references and hired staff.  Performed investigative work related to concerns of staff and residents. 

GROUP HOME PROGRAM SUPERVISOR                   1989 - 1992

    Agape of Appleton, Inc., Appleton, Wisconsin

Directed seven residential facilities, serving 50 adults and children.  Trained, reviewed and evaluated staff.  Facilitated individual professional growth of Residential Staff in areas of problem management and resident rights. 



Bachelor of Science, Psychology



Deaf Studies: Sign Language Interpreter Certificate Program, high honors



Job Developer - Association of Community Rehabilitation Educators (ACRE) certified - March 2011 Managing Human Resources Certificate - November 2011

CREDENTIALS:  National Interpreter Certification - Knowledge exam, New Hampshire American Sign Language Interpreter Classification System, New Hampshire Licensed American Sign Language Interpreter, Association of Community Rehabilitation Educators (ACRE)

AWARD:   Employee Performance Recognition Award - Northern Essex Community College - 2007


Heartsaver First Aid CPR AED - April 2016, Basic Human Rights - April 2015, Human Rights Officer Training - April 2015, Basic Fire Safety Training - March 2015, Human Service Worker Safety - May 2015, Proactive Alternatives for Change - December 2014, Support Service Provider Training; supporting Deaf/Blind individuals - November 2008




Resume for Linda Trapasso

Linda S. Trapasso                                                               C 603-320-8033                        






Excellent writer communicating what the user needs. 10+ years of experience and an MS degree make it easy to research and gather information from engineers, team members, and users, and to collaborate for team success. Adaptable and flexible. Quick learner. Revises legacy information or writes new information. Uses information architecture to coordinate documents and online help, and to meet end user needs and deliver on time.


Deliverables – Product Overviews, End User Guides, Quick Start Guides, How to Guides, Installations, System Management/Administration Guides, Reference Manuals (languages, commands, developer, administrator), Step-by-Step Instructions/Tutorials, Policies and Procedures, SOPs, SDKs/APIs, Online Help, Release Notes, Reports, Errata.


Tools – MS Word, MS Visio, SnagIt, MS PowerPoint, MS Excel, Adobe Acrobat, MS Paint, MS SharePoint, Content Management Systems, Code Management Systems, Wikis, SGML/SDML, HTML/CSS, FrameMaker, RoboHelp, Photoshop, Dreamweaver.


Technology – Web interfaces, GUIs, and CLIs; Server, Distributed, and Web apps; operating systems, languages (HTML, SGML, Java, and JavaScript), Object Oriented, ITIL, storage, networking, financial, databases, video servers.


Writing/User Assistance


Documented approximately 100 procedures not previously available for transfer of work to India.


Wrote 220 billing procedures (180 were not documented) and managed files with SharePoint.


Developed single-source UPD content via a Lotus Notes application and managed documents with SharePoint.


Usability/User Experience


Gathered information from users on their issues with a client onboarding Macro and wrote requirements to resolve those issues.


Identified client needs through online meetings and improved, revamped, and simplified ITIL-based processes to meet those needs.




Conducted meetings with all levels of the business units and learned the details for their reporting procedures.


Interviewed clients and HP personnel to understand their needs and perspectives regarding the ITIL processes.




Process mapped new ITIL-based client processes with the client and then developed new procedures to support them.


Interviewed SMEs via telephone, email, and Intranet chat to gather needed information and updated the UPDs using this data.




Technical Writer Consultant, State Street Corporation, Boston, MA                                                                                       2013 to 2016


Worked on the Business Analyst team responsible for an internal Dynamic Margining, Collateral Validation, and Enhanced Custody financial application set. Began with Technical Writing tasks and progressed to Business Analyst tasks. Interviewed users to learn their perspective/experience with the internal application, gathered requirements, and analyzed the data. Project management and governance tasks. Designed and wrote necessary forms, guides, and SOPs. Documentation writer for five internal software applications.


Wrote user administration procedures and set up 100+ user accounts for internal non-production application systems. Provided these procedures to and trained the appropriate corporate groups responsible for internal production application systems. Performed user administration on internal non-production systems and trained a BA to take over this work.


Interviewed and job shadowed users to discover their issues with an MS Excel Macro for onboarding clients to the internal application. Wrote requirements for the next Macro version. Worked with the developer to implement the Macro requirements. Tested the Macro and monitored user testing of the Macro. Trained a BA to take over this work.


Gathered user requirements. Performed audience analysis.  Designed and wrote 55+ new internal SOPs, Quick Start Guides, User Guides, Installation Guides, User and System Administration Guides, and User Account Request Forms.  


Stored documents in project SharePoint and posted to project WIKI. Assisted with managing items in project SharePoint and project WIKI.


Performed governance activities, such as archiving 200+ project files and conducting 100+ internal user re-certifications.


Technical Writer (Contract), Stratus Technologies, Maynard, MA                                                                                                         2013


Worked with consultants to gather department descriptions and high-level processes for restructuring purposes.


Gathered information by meeting with department employees. Identified department members, tasks, equipment, and more.


Wrote department descriptions using a template from the consultants. Interviewed employees for more detailed data and to obtain process and infrastructure diagrams.


Researched internal and external online resources for each department and added those to the department descriptions.


Wrote a step-by-step guide for the Sustaining Engineering release process (which previously did not exist). Interviewed the engineers to learn the procedures, obtain process maps, and identify the locations of online resources. Completed this document in five business days.


Technical Writer (Contract), State Street Corporation, Boston, MA                                                                                       2012 to 2013


Wrote report production procedures for the Finance Transformation Program Management Office (PMO). Worked with Business Analysts/Financial Analysts in USA and Canada. Coached writers in Boston and Bangalore.


Conducted meetings with all levels of the business units. Interviewed and job shadowed the BAs/FAs to understand the reporting needs and to gather steps for report creation. Report creation utilized the output from various internal tools, databases, and Excel spreadsheets.


Developed Visio process flows and wrote step-by-step instructions for creating the reports. Validated this information with reviews.


Observed similarities in reporting activities and brought it to the attention of the PMO and BAs/FAs. All agreed to reduce the number of reports after reviewing these overlaps. Revised the procedures to reflect this change.


Wrote instructions for 100+ report procedures (which previously were undocumented), including screen captures and Visio process flows. Designed, developed, and maintained an MS Word template for the reporting procedures. Maintained library of completed procedures in SharePoint. Managed writing schedule and reviews of procedures with their process flows. Delivered on time.


Technical Writer (Contract), National Financial Services, LLC/Fidelity Investments, Boston, MA                                                 2012


Wrote procedures for the NF Billing group before they moved to Texas. Interviewed and job shadowed Financial Analysts in Boston and Texas to obtain detailed information. Trained an FA in Texas to take over this work.


Determined the client setup procedure by reviewing the client contracts and various computer applications. Had walkthroughs with the FAs to verify the client setup procedure.


Wrote step-by-step instructions with screen captures for 180 new billing procedures and updated 40 existing billing procedures. Confirmed these procedures with the FAs through job shadowing and reviews.


Organized and maintained the completed billing procedures on the group’s SharePoint site.


Technical Writer Consultant, Hewlett-Packard, Andover, MA (remote)                                                                                 2009 to 2011


Customized ITIL-based Policies and Procedures Manuals (PPMs) to match the contracts HP made with clients for IT services. Collaborated with writing team or worked individually. Trained a writer in Costa Rica to do this work and provided job aids for same.


Interviewed clients and HP personnel to understand their needs and perspectives regarding the ITIL processes.


Analyzed the client contracts to determine what parts of the PPM were needed. Revised ITIL-based process maps and procedures from the template to meet the client’s contract requirements for the PPM.


Created new ITIL-based processes to meet client demands when they were not available in the standard PPM.


Organized online reviews of the process maps and step-by-step instructions. Revised as needed. PPMs varied in size from 15 to 50+ chapters.


Improved, revamped, and simplified ITIL-based processes to meet client needs. Delivered on time.


Technical Writer Consultant, Fidelity Investments, Merrimack, NH                                                                                        2007 to 2009


Worked on the Process Documentation team providing User Process Document (UPDs) for internal backend office associates working on Defined Benefits and Defined Contributions for Fidelity’s clients.


Designed, wrote, and revised the Intranet-based UPDs using a customized version of Lotus Notes, including single source content. Developed graphics as needed. Stored project and team documents in SharePoint and EDMS.


Interviewed subject matter experts via telephone, email, and Intranet chat. Revised the UPDs using this data.


Designed the information architecture and wrote Fidelity Intranet-based documentation for a new internal software tool. Member of team co-located in New Hampshire, Massachusetts, and North Carolina. Stored the documents on the client’s Intranet site. Nominated for Veritude Employee of the Quarter, Q3 CY 2008.


Legal Writer/Legal Assistant, Welts, White & Fontaine, P.C., Nashua, NH                                                                         2004 to 2006


Compiled and drafted legal documents and correspondence for civil litigation, estate planning, probate administration, and corporate matters. Researched legal information in LexisNexis and New Hampshire government Web sites. Performed administrative tasks.


EDUCATION – MS Geology, Acadia University, Wolfville, NS, Canada. BS Earth Science, cum laude, Salem State University, Salem, MA


PROFESSIONAL DEVELOPMENT – Software Technical Writing Certificate. Introduction to Creating Web Sites with Dreamweaver Certificate. Java/JavaScript. Human-Computer Interaction Intensive Certificate. Contextual Inquiry, Structured Documentation, ISO 9001, Information Mapping, Indexing, Copyediting. Paralegal Certificate. Landmark Self Expression and Leadership Program (SELP).



VOLUNTEER WORKFounder and Board Member, Nashua Career Network Connection (NCsquared); Bulletin Columnist and Committee Member, Religious Community; Volunteer SELP Coach, Landmark Education.

Resume for Jessica Stern


(603) 557-4570 | 38 Royal Crest Drive APT 7, Nashua NH 03060|



A highly motivated and enthusiastic professional who is adaptable and thorough. Is equally effective at working in a team or in a more solitary setting, as well as being dedicated and reliable in their work. A quick learner who is methodical and detail oriented. Able to meet deadlines effectively in a dependable and punctual manner. Strong multi tasker who is ready to succeed in a skilled position.






Attention to detail


Writing and Editing


Written Communication


Computer Skills










Providing Support


Social Media (Facebook, Twitter, Instagram)




Basic IT



Writer for Website and Social Media, Twill Fabric & Yarn, Nashua NH (Sep. 2015 – Present) (Volunteer)

Creates pages for website and posts for social media accounts

Data Analyst, Amazon, Cambridge MA (Jan. 2016 – Dec. 2015) (Contract)

Transcribe and annotate audio data

Executive Assistant, Northeast Broadcasting Company, Bedford NH (Aug. 2014 – Sep. 2014)

Answer multi-line phones and maintain extensive records for executive

Information Desk Assistant, O’Leary Library, UMass Lowell, Lowell MA (May 2012 – Dec. 2013)

Greet library patrons and offer assistance when needed

Office Assistant, Department of Physics, UMass Lowell, Lowell MA (Sep. 2010 – May 2012)

Collate mailings, grade student tests, and other tasks as needed for specific professor

Associate, Petsmart, Sunrise FL (Jun. 2009 – Aug. 2009)

Provide support in fish department and cashier as necessary

Associate, Kohl’s, Nashua NH (Apr. 2007 – Jul. 2007)

Cashier and floor stocking of merchandise


Writer and Podcaster, My Knitting Life, Blog: (Mar. 2011 – Present)

Intern, Pollard Memorial Library, Lowell MA (Sep. 2013 – Jan. 2014)

Retail Associate, Petsmart, Sunrise FL (May 2009 – Aug. 2009)

Retail Associate, Kohl’s, Nashua NH (Apr. 2007 – Jul. 2007)




Bachelor’s Degree, English, UMass Lowell, Lowell MA


Associates Degree, Liberal Arts, Landmark College, Putney VT

Hudson, NH Company looking for B2B Customer Service / Lead Generator / Sales Person

Help wanted for Hudson, NH Company. This person will be responsible for calling current customers to ensure customer satisfaction.  This person will have a special focus on potentially lost customers who have not ordered in a while with the goal of winning back their business.  Will be responsible for calling new targeted prospects to qualify and sell.  This person will also be responsible for taking phone calls from customers needing assistance, and will use Constant Contact to create and send email newsletters and promotions to targeted customer groups.  This person may also assist our VP of Sales with direct marketing campaigns and act as inside sales support in helping to write up quotes and send samples.

Qualifications include:

  • must be good on the phone
  • must having working knowledge of computers esp. ms excel
  • basic math skills
  • reliable

Will train and provide guidance on target markets

$12/hr + Commission   open to full or part time but prefer full time

Resume for Lynne Barletta

Lynne Barletta


22 Stonewall Drive

 Woburn, Massachusetts 01801

(781) 608-6309 /



Successful Account Manager with proven track record in client satisfaction and retention.   Proficient in managing all aspects of client implementations.  Demonstrates clear understanding of customer needs.  Skilled relationship builder, Detail oriented and highly organized friendly professional. Passionate about healthcare and committed to delivering high quality work.   Flexible, resourceful and creative



Microsoft, Excel, PowerPoint, Word, Access, Outlook, SharePoint, Crystal Reports, Meditech, EPSi, Salesforce 



hallmark health system, inc              Woburn, MA   2011 -   2015

Manager, Decision Support 

Managed DSS System along with two supervised professional staff, generated routine Flex Budget analyses, clinical analyses, facility and product line profitability, program review/expansion, etc. Developed ad hoc analyses for consultants and regulatory agencies.



Served as Project Manager on Decision Support System Implementation – completed on schedule with minimal resources and IT support.


Redeveloped Quarterly Campus Profitability reports, increased accuracy of reconciling items to source system to less than 1%


Instituted new cost methodology resulting in accurate allocation of drugs and medical supply cost by case. 


webmd (formerly HeatlhShare)                        Acton, MA   2004 – 2010

Implementation/Account Manager

Managed from ten to fifteen clients, designed and presented all training materials. Subject matter expert. Led new client implementations.  Collaborated on software issues and solutions.  Produced quality assurance reports and analyses.  Directed resources and teamed with other departments on ad hoc projects. 



Improved relationship of difficult and unhappy client on brink of leaving, Gained renewal of $69,000 per year contract for three years.


Forged excellent working relationship with client extremely reluctant to leave previous account manager.  Achieved renewal of contract for $76,000 per year.


Engaged with Software Designer in redesign of report export tool.


hallmark health system, inc                                   Malden, Massachusetts     2001 - 2004

Senior Financial Analyst

Advanced through promotion. Analyzed profitability of proposed and existing product lines as well as physician practices. Presented analyses to senior management and identified new areas of revenue stream. Supervised and trained staff and other department analysts. Served as key member of Decision Support System evaluation team. 



Sole member of Finance Team responsible for Decision Support System Implementation. 


Created model to facilitate generation of monthly ratio of costs to charges for Healthshare database.  Enabled calculation of costs within less than one percent of actual costs.


Identified new source revenue, derived from resident rotations to additional institutions, resulting in $60,000 additional annual revenue.  


ADDITIONAL EXPERIENCE                                  

Financial Analyst  hallmark health system, inc  malden, ma 

Budget and Decision Support Analyst  mount auburn hospital, cambridge, ma 

Senior Accountant   mount auburn hospital, cambridge, ma 



merrimack college, North Andover, MA - B.S., Accounting


Resume for Miriam Bonn

Miriam H. Bonn


Communications Specialist

* Delivering messages that resonate in formats that engage *    

PROFESSIONAL PROFILE:  Self-directed, creative marketing writer, editor and project manager, and curious researcher with excellent interviewing skills.  A productive collaborator, experienced in teamwork and leadership in cross-functional and cross-cultural environments.     


Marketing, internal, IT/change, and corporate communications;


Exceptional writing and editing skills;


Content creation, including researching content for range of topics, aligning deliverables  to audience, marketing goals and brand, and collaborating with client and production teams to deliver final product;


Proven ability to understand and communicate the business benefits of complex technology offerings;


Well-developed project management, organizational and collaboration skills;


Adept at repurposing content for a range of platforms, such as web copy, press releases, articles and marketing collateral.




LOWELL HEALTH DEPARTMENT                                                                                                  1/2014 – 12/2015

Communications Specialist (Contract)


Updated, improved and expanded content on Health Department website


Researched, wrote and published ongoing series of articles and news items, keeping web content fresh and providing timely information to the public


Created editorial calendar

Outreach Worker (Grant-funded)


Designed and implemented outreach program to educate retailers about Lowell’s ordinance banning synthetic recreational drugs, achieving 100% compliance


Developed and delivered community education programs and events, working collaboratively with existing coalitions and task forces


MB COMMUNICATIONS                                                                                                                               2000-Present

Independent Marketing Communications Consultant

Provide writing, editing and communications services to high-tech companies such as EMC, Computer Associates, Hewlett-Packard, Compaq,, Intellisoft, Dimension Data, Philips Medical Systems, Walleye Technologies and Nevada Learning Series. Highlights include:

Writing and Content Creation


Researched and wrote customer success stories for multiple uses, including print and web


Wrote numerous sales guides, presentations, collateral pieces, white papers and web copy for IT outsourcing services company and other clients


Created and published targeted newsletters for multiple audiences


Created reusable modular content for complex proposals, working closely with technical subject matter experts  


Planned and created change communications for technology transitions for a Fortune 100 company

Web Site Planning and Content

Focus on seamless, intuitive user experience and aligning web content and structure with marketing strategy and target audiences


Designed and wrote web content, including customer testimonials, for multiple organizations


Managed content refresh to refocus website from investor-oriented to sales-oriented:  revised content and information architecture, created new content and managed implementation

Additional Projects


Wrote and produced series of interactive CDs to train resellers in networking solutions


Provided communications consulting for high-tech startup introducing innovative product


(Business Analysis) “Unstuck” an ongoing content management (MS CMS) intranet implementation project:


Documented current state, developed user requirements and gap analysis, mapped next steps for project


Developed requirements and plan template for implementation within individual groups



COMPAQ COMPUTER CORPORATION                                                                                   

eCommerce Business Analyst                                                                   


DIGITAL EQUIPMENT CORPORATION                                                                                     

Worldwide Intranet/Extranet Publishing and Marketing Manager

Electronic Reseller Communications Manager



Clark University, Worcester, MA  BA, Philosophy, English 

Western Galilee Community College  Certificate, Advanced Video Production